Licence surrender

I got the new Radical bundle 4 license. It does not surrender my old ones, and does not activate. What can I do?

Is it because I have Surf EQ 2 and it is looking to surrender Surf EQ 1?!?
Tired of this license crap…

Hi @studiomozart,

I sent you an email with instructions on how to activate your Radical Bundle 4 license.
If you still have any issues, please reply and we’ll take it from there.