Hello Radixals,
We’ve recently discovered a technical issue with our customer support system, which erroneously tagged as filtered some email messages and replies as ‘spam’ and as result didn’t reach our support team.
We’re happy to report that the issue is now resolved. Our team responded to each of the emails we missed in the past 30 days. Unfortunately, messages sent more than 30 days ago were lost. If you’ve contacted support in the past and haven’t received a reply, please give us a holler and we’ll get back to you ASAP.
We would like to deeply apologize for the frustration and downtime we may have caused as a result of this issue.
Our tech support team is happy to answer any questions within 48 hours.
Please feel free to use our support system, shoot us an email to [email protected] or get in touch via Facebook, Instagram or Twitter.
The Sound Radix Team