# Your Support is really BAD!

**URL:** <https://forum.soundradix.com/t/your-support-is-really-bad/1340>\
**Category:** Drum Leveler\
**Created:** [May 25, 2021, 5:38pm UTC](https://forum.soundradix.com/t/your-support-is-really-bad/1340 "2021-05-25T17:38:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![memo.haggen](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@memo.haggen](https://forum.soundradix.com/u/memo.haggen)\
**Post date:** [May 25, 2021, 5:38pm UTC](https://forum.soundradix.com/t/your-support-is-really-bad/1340/1 "2021-05-25T17:38:36Z")

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i´m sorry for the title but is true.

Drum leveler 1.2.0 is crashing my daw, literally closes the program before even show the project, i reinstall the previous version that is sluggish, i contact support, the ticket is 21872 and the last respones was march 12, i did a video that shows my problem.

Well, it´s more than 2 months ago without any answer from you!! If this is your form to treat loyal clients maybe it´s time to see another company.

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**Author:** ![tal](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.soundradix.com/tal/32/269_2.png) [@tal](https://forum.soundradix.com/u/tal)\
**Post date:** [May 26, 2021, 7:16am UTC](https://forum.soundradix.com/t/your-support-is-really-bad/1340/2 "2021-05-26T07:16:00Z")

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Hi Guillermo,  
We take support **really** seriously.  
I’m really sorry you had such an experience.

> Well, it´s more than 2 months ago without any answer from you!!

Sadly there might be some spam filter or something that caused last response from our team to be missed?

I see that @Oran, our support lead wrote you a possible solution two months ago and didn’t receive any feedback from you.

From your case it sounds we should make a follow-up if we don’t hear from someone for a while.

Would be great to know when you’re up and running.

Best,  
Tal.

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**Author:** ![Oran](https://yyz1.discourse-cdn.com/flex003/user_avatar/forum.soundradix.com/oran/32/195_2.png) [@Oran](https://forum.soundradix.com/u/Oran)\
**Post date:** [June 1, 2021, 8:44am UTC](https://forum.soundradix.com/t/your-support-is-really-bad/1340/3 "2021-06-01T08:44:28Z")

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For future reference:

Please make sure you are using the plugin’s latest version. You can always find the latest version in your personal [User Area](https://soundradix.com/users).

Also, make sure your DAW and graphics card’s driver are up to date.

Drum Leveler allows enabling and disabling OpenGL which could help in some cases.  
In order to disable OpenGL:

1. Click on the Settings Icons.

![image](https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEzNzA4ODA4MiwiZG9tYWluIjoic291bmRyYWRpeC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTgwNjc0fQ.KLPtZzxfBSgwvDpHmY1cxpLSwOmU2nf4m6JGw9E-y_4 "image")  
2. Unheck ‘OpenGL Graphics’.

 ![Screen Shot 2021-06-01 at 11.35.56](https://canada1.discourse-cdn.com/flex003/uploads/soundradix1/original/1X/184d1a53e1f5ce26d67a2f39d703733a1cee6ef7.jpeg)  
3. Close the UI and re-open it.

- To enable OpenGL you can do the same but check the ‘Open GL Graphics’.

If for some reason you don’t receive a reply from us, let us know in the support ticket or email us directly at [support@soundradix.com](mailto:support@soundradix.com).

Thanks and happy mixing,

Oran